General Motors Complaint - Rusting Spare Tire Lifter
I purchased used, a 2002 GMC Envoy in September 2008. On Saturday June 5, 2010 I experienced my first flat tire. I happened to have two friends with me and the three of us began trying to change the tire, to find that the support that holds the spare up, under the rear of the vehicle is rusted and it is IMPOSSIBLE to remove the spare. Luckily, my tire only had a broken valve stem, which we were able to tie up and put air in to take it to get it repaired.
On Monday, June 7, 2010, I contacted GMC and spoke with a very helpful customer service representative who assured me it would be taken care of, for as I ask her, would she drive a car with no spare tire, which is essentially what I am forced to do at this time.
On Tuesday, June 8, 2010, I took my car to the dealer specified for the repair. After waiting only 15 minutes, I was informed that it was going to cost me $243.00. This is a problem caused by faulty design work, not by anything I did, and I refuse to pay for it. The problem is now being turned over to General Motors Regional Manager for review. If this issue is not taken care of, AT NO COST TO ME, I will not hesitate to contact an attorney and begin the process of sueing GM for not only faulty work, but for selling vehicles that present safety issues to their drivers. If anyone reading this has had the same issue, please contact me, there is strength in numbers and we CAN get something done.