Mayo Clinic Complaint - Mayo Clinic will deny you an appointment and will not tell you why...
A few weeks ago I requested an appointment at the Mayo Clinic in Minnesota. I filled out a detailed appointment request online, and subsequently had a long discussion over the phone with someone from Mayo Clinic with regards to all of the tests that I'd had done, my medical history, etc. For approximately four years I have struggled with spinal issues that are growing increasingly less manageable. I had surgery towards the end of 2009, and I have felt physically worse and worse since December. The neurosurgeon who performed the surgery is recommending another more invasive spinal surgery. I went to the Mayo Clinic seeking a second opinion, as they are world renowned and I want to make sure that I am comfortable with my treatment plan prior to agreeing to any further surgical intervention.
They told me they would look over my information and contact me back with appointment information. This was over two weeks ago. I called them back and discovered some very disappointing information.
First, they had referred my appointment request to the orthopedic clinic. My condition is spinal, and therefore should have been reviewed by a neurosurgeon, not an orthopedic surgeon.
Second, I was informed that they would not be scheduling me an appointment at the Mayo Clinic. I was advised that I would be receiving a letter, but it would not contain any details as to why I have been "denied" treatment. When I asked why over the phone I was told that the doctor (again an orthopedic doctor, not really the appropriate specialist in my opinion) had a long waiting list. What this doctor's waiting list has to do with whether or not I can receive treatment is beyond me.
The Mayo Clinic does not have any way to file a complaint, request detailed information as to why they would choose not to treat you, or for a potential patient who has been denied a consult to request that the review be done by the appropriate specialty.
It is very disappointing to say the least. I am seeking the opinion of one of the best respected medical groups in the country, and they won't help me. It just makes me absolutely sick that they can have someone look at the most basic of information (not even my medical records!) and decide that I don't deserve to receive treatment.
Just beware of putting too much hope into the Mayo Clinic, at least until they actually decide you are worth the time it takes to schedule an appointment. It is a horribly disappointing feeling to be told that they won't treat you, and that they will not tell you why you can't get the best treatment out there. I was so optimistic that they would at the very least be able to make some recommendations or concur with my neurosurgeon so I could be confident going into this surgery, but they are simply not interested in helping me. I feel like others should be aware that this occurs, so as not to experience the crushing disappointment I have as a result of their policies.