Toro Complaint - Defective Lawn Mower
SOUTH BLOOMINGTON, MINNESOTA -- Last July I purchased a Toro Lawnmower. It worked fine the balance of the summer and the first 3 or 4 times I used it this spring. The last time I attempted to use it the engine seized up. I attempted to restart it one time and stopped believing that continued attmpts could damage the engine.
I located a local hardware store that was authorized to complete warranty work and the tech advised that the engine was completely out of oil.
While I confess I didn't check the engine this particular time I check the oil level almost every time. (I know it sound like an excuse but its true). In my mind it was so unlikely that it was lack of oil that when it seized up I didn't even look.
After expressing my disbelief to the person who worked on my mower I mentioned where did the oil go? I didn't tip the mower over nor did I drain the oil the correct way. He admitted there wasn't a drop of oil on the exterior and that the mower was very clean. But that if Toro would authorize it he would love to break the engine down and take a look at it.
Seriously; I used it the balance of last summer and this spring...if there was no oil it wouldn't have lasted that long...I certainly didn't empty it. There wasn't any oil on the floor of my shed and again...the tech admitted it was very clean without oil residue.
I then contacted Toro Customer service and explained the situation to them. Since it was a lack of oil issue I mentioned that I thought I was waste of time. She assured me that she would send their local representative to the hardware store to consult with the tech. (I should mention; she was very nice.)
A week later the tech called to tell me that the Toro representative stopped by and wouldn't authorize any repairs and when the tech asked if he wanted him to tear down the engine the Rep said no. According to the tech the conversation lasted maybe 30 seconds.
Obviously; the Toro representative went through the motions in investigating my lawnmower issue.
As I stated above....I used the mower without any problem....I didn't drain the oil and no one can tell me where it went. Complete waste of money...I didn't even own the mower a complete year. Most of the time I it was in storage during Autumn and Winter. I realize that in the end the oil is my responsibility and admit that this particular time I didn't check. But I know...I checked the week prior and it had plenty. If their was an issue with the engine it was defective...it was not due to lack of maintenance.