American Airlines Complaint - Denied use of Restroom during flight
My husband and I flew from Tampa to San Jose via Miami. Let me start by saying that the ground/gate personnel at all airports were wonderful as were the in flight attendants on the Tampa/Miami leg.
When we boarded the flight to SJO we took our seats and found that the plane had many, many empty seats available - the attendants were moving people around to give people more space or better seats based on availability or whatever.
My husband asked the attendant if we could be moved to first class - stating that we didn't want or need the amenities offered to paying first class passengers, but would like the leg room -- my husband is a tall man. The attendants said no, he couldn't do that. That was fine with us.
After takeoff the two attendants in the main cabin pulled/pushed the beverage cart to the front of the cabin - smashing my husbands foot between the corner of the metal cart and the seat in front of him. They backed the cart up so he could untrap his foot and moved on. There was no apology - there was no question as to whether or not he was okay - they just moved on. I personally, found this disturbing.
When the cart came to us, we received our beverage and my husband asked for the restroom - the attendant said it was in the rear of the plane and he would have to wait until the beverage cart made its way back and past it. My husband asked if there was another one - the other flight attendant said yes, there is - in the front of the plane but said "she won't let you use it" (she being the female attendant in first class). I could not believe what I was hearing. The other male attendant said to his co-worker "that's the second time he asked that" in a tone that, to my ears, was very displeased (my husband had not asked to use a restroom previously). We sat there waiting and a young lady in front of us apparently had the same problem -- she stood and went to the front of the plane - was actually stopped by the female attendant who (as I perceived it) grudgingly allowed her access to the restroom. When the girl returned to her seat, my husband stood and said he really needed to use the restroom - he went forward - was stopped by the female attendant and DENIED USE OF A RESTROOM.
I cannot believe any passenger would be denied use of a restroom facility for any reason. I simply don't understand why a restroom in the front of the plane is any different than one in the rear of the plane and I find it incomprehensible that airline staff are allowed to deny access.
I am livid and unfortunately have to fly back on American Airlines.
More Reviews on American Airlines: