Pro Results La Fitness Complaint - Pro Results - Personal Training Services
MESA, ARIZONA -- 9 months ago I singed up for 12 months of personal training with La Fitness' personal training program. It costs an arm and a leg but its worth it if you are going to get every penny worth right??? Wrong! Although I did eventually find a very good trainer who understood and helped me move toward my goals there were 5 separate incidences where I showed up but the trainer did not... The last time this happened on Saturday June 5th of 2010, I was at a new club for my first training appointment with a new trainer. After waiting 15 minutes into what is only a 30 minute training session, the lady at the front desk asked if the training manager who was sitting by the door talking on his cell phone would train me because the person I was supposed to meet with had not shown up, He looked at her, and then me, and said "no" and went back to his conversation.
For me this was the straw that broke the camels back. I am tired of showing up for a service I pay for, and having the "professional" not be there, and then having no one to help improve the situation. I understand that life happens outside of work, and there may be things that prevent a trainer from showing up, but call the person you have an appointment with and TELL THEM YOU WON"T BE THERE.
I then called the training manager at the club I originally signed up with to opt out of my membership 3 months early. They said "sure you just need to pay 1/2 of the remaining dues of your member ships... $288".
There are is nothing else we can do unless you speak with a training manager. After I called and left messages without a return phone call for 4 days, I filed a complaint with the BBB.
Once I did get a hold of the training manager, he was only willing to give me some free sessions to make up for my dissatisfaction with Pro Results. What a joke.
The last thing I want is more "free sessions" with some joker does care to show up to his job.
I would recommend hiring a personal trainer outside of personal fitness so you are able to coordinate your schedules and quit at any time if you are ever dissatisfied with the services you are being provided.