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Zales Jewelry Store Southcenter Mall Complaint - Lost Wedding Ring - Replace Diamond That Fell Off
Replace Diamond That Fell Off - Complaint
TUKWILA, WASHINGTON -- My diamond wedding ring fell off my band after a week that I had taken into the jewlery store for the semi annual inspection. This was February in 2010. They promised me my ring back by the end of March. Well April came around and I called to see if my ring was back in and they told me that we had picked up my ring already which we knew never happened we were in cali the day that the ring was picked up. Then she told me we will figure out who picked up the ring. After a week later and no answers she tells me that they are investigating who picked up the ring so now they will ahve to order us a new ring. By this point I was pissed off and they were not sympathetic at all. all she could say was sorry we will take care of it. Then another few weeks almost a month went by and they called to pick up my ring. I get there after a 45 min drive and the ring was not the ring we had bought. So again I was pissed again and all they could say sorry..2 weeks went by again and they finally got my ring in. Do you think they had the right diamond for the setting this time? Hell No!!! She tried giving us a lower quality diamond than the one we had bought like we wouldn't notice it. The store manager promised to get us the right diamond after all her sorrys and after the trips I made back and forth. finally 2 weeks later may2010 I got my ring back and all they could say was sorry have a good day!!! I will never ever go to the southcenter zales ever again...and I have no choice but to find a different zales due to my insurance to protect our ring.....Sincerely One pissed off Wife!!!
Comments:
Posted by Tall Shopper on 2010-10-18:
A friend of mine comes from a very affluent family, as does her husband. When they got engaged, they went to a jewelry store together. The ring was real gold, but the "diamond" was actually synthetic. I am a close friend that the bride told , but even her stuffy family thinks she got a big expensive diamond. You can't readily tell the difference anyway. The couple saved thousands of dollars. They used the money they saved towards the down payment on a house. The moral of the story here is that losing the stone in an engagement ring would be much less painful if you knew it was synthetic. Their friend at jewely store said about half of their engagement rings are sold with synthetic stones that are far less expensive that real diamonds.
Posted by Inat on 2010-10-18:
what does that have to do with anything, Tall Shopper? first, most people can tell the difference between a huge fake diamond and a huge diamond... the fake ones sparkle WAY too much. Anyway, to the OP, sounds like a run around but thankfully you got a resolution. Did you happen to get a certified ring that showed a pic and rating of your orioginal diamond?
Posted by jktshff1 on 2010-10-18:
Good info, Zales, Gordons and others like them are the Walmut of jewelry stores. Use a local jeweler. little more, but worth it.
Posted by Tall Shopper on 2010-11-05:
The lesson learned here is to have a synthetic diamond, not the overly costly import. You can replace the stone with a synthetic and use the savings difference to pay off debt, buy a house, or something far more meaningful than a piece of jewelry. The synthetic stones are so realistic that no one can tell the difference except under a microscope- and even some jewelers have a hard time with that. A friend of mine works in a major jewelry store and she says couples get synthetics about half the time. If you lose the synthetic you don't feel as bad because of the lower cost.
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