Zales Jewelry Store Southcenter Mall Complaint - Lost Wedding Ring - Replace Diamond That Fell Off
TUKWILA, WASHINGTON -- My diamond wedding ring fell off my band after a week that I had taken into the jewlery store for the semi annual inspection. This was February in 2010. They promised me my ring back by the end of March. Well April came around and I called to see if my ring was back in and they told me that we had picked up my ring already which we knew never happened we were in cali the day that the ring was picked up. Then she told me we will figure out who picked up the ring. After a week later and no answers she tells me that they are investigating who picked up the ring so now they will ahve to order us a new ring. By this point I was pissed off and they were not sympathetic at all. all she could say was sorry we will take care of it. Then another few weeks almost a month went by and they called to pick up my ring. I get there after a 45 min drive and the ring was not the ring we had bought. So again I was pissed again and all they could say sorry..2 weeks went by again and they finally got my ring in. Do you think they had the right diamond for the setting this time? Hell No!!! She tried giving us a lower quality diamond than the one we had bought like we wouldn't notice it. The store manager promised to get us the right diamond after all her sorrys and after the trips I made back and forth. finally 2 weeks later may2010 I got my ring back and all they could say was sorry have a good day!!! I will never ever go to the southcenter zales ever again...and I have no choice but to find a different zales due to my insurance to protect our ring.....Sincerely One pissed off Wife!!!