Castle Rock Security/APX Complaint - Castle Rock Security Gone Wild
ARLINGTON HEIGHTS, ILLINOIS -- I purchased an APX security system and monitoring contract 3 yrs ago. APX sold my account to Castle Rock Security. In January 2010 I sent the company a letter that I did not want to renew my contact when it ended in may. I was told to call back in April to make sure the account did not automatically renew. April 6th I called and was told the Jan letter had not been received. I was given an email address and asked to email my notice of non renewal. I did that day. A week later I called and was told the email had not been received. I assured the email address I was given was correct. That day I mailed a certified notice to the company that included copies of my previous attempts to close the account. In May an automatic draft hit my account from Castle Rock. I was sure this was the final bill WRONG! Yesterday a draft hit my bank account and I called Castle Rock. I was told I had not given 30 days notice to close my account and it had renewed for another year. I informed them I have copies including an email and would not pay. I called my bank to dispute this charge. PLEASE BEWARE! I would not recommend APX (for doing business with this shady company) or CASTLE ROCK SECURITY because it seems as if they use dubious practices to extend customer contracts.