usaphotonation.com Complaint - Lies and High Sales Pressure - Camcorder
Camcorder - Complaint
I purchased a Sony Handycam Camcorder DVD 201 on 12/20/04 online at usaphotonation.com for $529.00. The price was $100 cheaper than other web sites. A salesman called me back the same day and asked for my 4 digit amex code, then proceeded to tell me what a great camcorder I had just purchased. He then told me that he was surprised that I did not purchased the kit which is needed if I wanted the camera to work. The kit + the camera would be only $799.00. I told him I did not need a kit. He then told me that without the kit, my camera would not work since the kit would provide the battery and the charger. I told him that I thought I was purchasing a camcorder that was inclusive of all the essential accessories to operate it and that I wanted to cancel my order. He then was very rude and told me fine, I will cancel your order and hung up on me. I called the company back immediately to ask for a confirmation number to insure that my order was canceled. I had the same salesman who told me my account was canceled. I attempted to ask if this would mean I had to pay the 7% penalty for canceling the order (I read their policy and was concerned about this penalty) but the salesman hung up on me before I had a chance to ask. This the worst online purchase experience I've had.
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