CarMax - Roswell, Georgia Complaint - CarMax - Warranty - "NOT"
ROSWELL, GEORGIA -- We bought a 2007 Nissan Sentra in Aug, 2009 with only 7000 miles on it. I bought the MaxCare Warranty on the car and he salesman said it covered everything except for normal wear and tear like wipers, brake pads, alignment, etc. Now the car ha 11,000 mile on it.
This past week, we rolled down the driver's side windshield and the window was off track and wouldn't roll up. So, we first took it to our local Nissan dealer. They diagnosed that the window clips and track were broken and it would be $450 to replace the window. This would not be covered under Nissan warranty because it WAS NOT a NISSAN window. this of course, was news to us because when we bought the car, who would think to check and see if the all the windows were Nissan authorized? Anyway, we then took the car over to CarMax because we had purchased the extended warranty. After checking out the broken window, CarMax told us that the warranty did not cover "windows," but that they would pay for the part if we would pay for the $129 labor. How frustrating!!! - the sales pitch about the warranty covering everything except for normal wear and tear, etc is a NOT TRUE!
This was our 2nd CARMAX car and next car (which we will purchase in 6 months) WILL NOT be from CARMAX!