Fifth Third Bank Complaint - Poor Stupid Service
I have a car loan with fifth third bank and what a bunch of crazies work here now check this out they gave me a car loan and sent me payment coupons telling me the amount the payment is each month and what it would be if the payment was late its an extra $10.00 no problem my payments are $740.34 per month so when I am late I send the bank $750.34 so the regular payment plus the ten dollar late fee I get a letter stating I owe them $770.34 so I'm like how do I owe this much in late fees I call them these intelligent people are putiing the ten dollars for the late fee towards my principal without me asking who told them to do that so I called and spoke to a manager and told him I work in accounting and when bills come in the screen tells you what the regular payment is and what the payment is with the late fee why would they put it towards the principal if I wanted that I would tell them to do that so the manager tells me he would look over all the prior payments and apply the late fees accordingly. do they think people are stupid cause this is the same thing any smart person would have done is apply the extra ten dollar payment to the late charge so when they asked me why the payments are late I told them my second mortgage was due on the same day the basically suck don't do business with them.
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