J. K. Harris Complaint - J.K. Harris has broken all communication concerning my refund
On March 24,2009,I employed J. K. Harris to help me with an I. R.S. problem. I paid them 2,300.00 up front. I got a call from the representative handling my case and she needed me to hurry up and send all the documentation as soon as possible because she said they couldn't get started without it. Soon after that I found out it would not be in my best interest to go through an agency so I cancelled with J. K. Harris and asked for a refund. They told be they were taking 25% of the 2300 because they had done some work on the case and I asked what they had done without my documentation and received no answer. They also sent me a document agreeing to the reduced refund and in that document I was to promise not to bad mouth them to anyone.
I signed the agreement reluctantly and in anger last October and it is now June of the next year and still no refund. I was emailing them every month at the beginning of the month with a reply that I am in line for payment but they can't tell me where I am at in the process or when to expect my refund. If someone out there can tell me what I can do Please let me know. Something is very wrong and that company should be accountable for their actions or inactions.