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www.buy.com Complaint - missing part--never got an answer

Review by ahuntfl on 2004-12-22
I ordered the Linex X-615 Power Workout Tower from buy.com and when it arrived it was missing the backpad. I have emailed and called customer service several times to ask what they are going to do about it and I was told that someone would contact me in 10-15 business days via email. Did not recieve any email or calls after 16 days. I called to ask what is going on and was told to wait another 3-5 days for someone to respond. Still nothing. All I wanted was the missing item from my purchase and no one can tell me anything
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