Custom towing Las Vegas Nevada Complaint - Custom Towing Las Vegas-inept
LAS VEGAS, NEVADA -- My car was rightfully towed from the right shoulder of an off ramp by the NHP. I realized it was a danger hazard but couldn't get it towed in time. When I went to the impound yard to retrieve my vehicle with the $400.00 cash required I was told it would be up front in five to ten minutes. Since the care required repair and was therefore not drive-able I then called AAA using my auto-club membership. After ten minutes the car was not out and after 15 I asked why not. I was told they couldn't find the fork lift??? Didn't know they used a fork lift but whatever they use is fine as long as it does not damage. 5 minutes later the AAA vehicle arrives and the my vehicle is still not there. The AAA tells me he can only wait 5 minutes which I understand. 40 minutes has now passed and the girl in the office tells me the guy in the lot cannot find the chain. He tells him their are 9 trucks he could use to pull the car but he wants to know who took his new chain. In the meantime my AAA tow truck leaves with an apology.
5 minutes later (45 minutes after we had paid our money) one of their tow trucks arrive to pull the car at this point I just want to get my car. I tell them just have your guy tow it to my house. We leave and arrive home (19.5 MILES AWAY) in about 25 minutes. An hour goes by no car. 90 minutes later we get a call from the dispatcher who apologizes and tells us that the driver had to stop and get gas. 20 more minutes and no vehicle and I call and she says let me call and find out whats going on and Ill call you back 10 minutes after that the guys calls to tell me hes at the gate. 2 hours to drive 19.5 miles. Cost $130.00.
Make up your own mind whether this seems right or fair.