La-Z-Boy Incorporated Complaint - La-Z-Boy was one of the best, Now the absolute WORST
AGOURA HILLS, CALIFORNIA -- We have purchased furniture from La-Z-Boy for over 35 years. It always held up the best and was the most comfortable. NOT any more. A couple of years ago we bought two new La-Z-Boy recliners. In the first week we had trouble with one. The second one we had trouble within the first month. We got them fixed but have continued to have nothing but break downs, uncaring customer service and quality disappointment ever since. The cushioning is terrible. The mechanism breaks regularly. They don't have the "Big Man" chair in the wall hugger. They would not respond to the problems. They used to have an excellent warranty policy but NOT ANY MORE. Unless you want to buy new furniture every year - stay away from La-Z-Boy. Their old furniture (from 35 years ago) is still holding up and looks great. The new stuff is junk.