ICSolutions (Inmate Calling Solutions) Complaint - These people have my money and have been told calls have been blocked
This company is a scam and a joke. How this company can still be in business is beyond me! I have a friend in jail here in Virginia the first two months I got calls fine - all of a sudden I spoke with her on a Thursday before another court date Friday and nothing....called ICS and was told that they would open up an investigation (this was Sunday), called Monday and was told that the investigation was opened that morning and it would take 24 - 72 hours for someone to get back to me all the while they have my money up front! It is now Thursday, still nothing, call the company to be told that due to the "large number" of investigations it was going to take up to a week! It is going on a week and nothing. Asked to speak to a supervisor was told that there is no supervisor that she worked out of her home! WHAT THE H*** is going on here! I am the only liason between my friend and her elderly mother, as her mother cannot afford the collect calls...because ICS won't let her prepay for calls because she is over 30 miles away....This is crazy, and I want to know if someone out there is willing to go with me on filing a class action suit against this company!????? HHEEEELLLPPP!