Royal Caribbean Complaint - False Advertising on Web Site on Room
Incident = I booked an Alaskan Cruise for May 21-28, 2010 with Royal Caribbean Cruise Line through Scott Mintz at Vacations To Go and the room was supposed to have two beds and a couch that made into a bed for three adults. When I got on the ship the room had two beds and a pull down bunk with a ladder, no couch. This was not what I wanted or paid for. I called Guest Relations immediately on the ship and she told me the ship was completely booked and there was nothing they could do, and that she had received 3 or 4 complaints about the same thing. I turned in the information on this on the customer survey and e-mailed Royal Caribbean and the Travel Agency with Vacations To Go and Royal Caribbean admitted the web link photo showed two beds with a sofa but all they offered is a 10% discount on a future cruise which I would never use with them again. I also would never use Vacations To Go again as they lied to me three times about the accommodations. A very bad experience and a cheating deal from both companies.