Ticket Master Complaint - Disgusted By Deception by Ticket Master and LiveNation
I am disgusted with the methods the Virginia Beach Amphitheater, LiveNation, and Ticket Master are using to deceive customers to make an extra buck.
Virginia Beach Amphitheater concerts are advertised on the Virginia Beach Amphitheater webpages on the LiveNation website and their tickets are sold through Ticket Master. I clicked on a link from the Virginia Beach Amphitheater's page on the LiveNation website. The link was highlighted by the offer for "Pre-Sale Concert Tickets and Concert Deals" for Fans of LiveNation. I wanted to see what offers were available for fans of LiveNation as I have received emails for several years now. I selected the link to see what specials were offered.
The next page showed a Kings of Leon Concert picture with buy tickets highlighted. I clicked on the picture to buy tickets to this concert. I was brought to the Kings of Leon Concert page.
The first choice for tickets on the Kings of Leon concert page is "General Tickets with Fast Pass". I chose this option believing I would be purchasing General admission tickets with a fast pass (Although I had no idea what fast pass was but thinking it was part of a deal for fans.).
On the next page I am greeted with the familiar search for tickets option. Under the search for tickets "Full Price Tickets" is shown. I chose to add 4 Full Price tickets at "Any Price". When I submit my request for 4 tickets, the next page shows: "Section: Gen Adm, Price Level 1, and General Admission Ticket, Type: Full Price Ticket". I select to accept this order. I paid for the ticket order on the next page.
After purchasing the tickets, I received the tickets by email. I went to check them for accuracy. When I opened the tickets and began reading, I found printed on these "tickets" is a message that these are NOT concert tickets. They are not general admission tickets. They are not tickets at all.
Instead they are special passes. Basically, they are a voucher to skip the line at a concert and a customer must purchase general admission tickets to go along with these.
There was nothing that was obvious that would have told me that this was not a ticket for the concert.
I emailed the customer service department immediately and asked for assistance. After not hearing anything for two days, I called the customer service number.
When I called the customer service number, I was told by the customer service representative that there was one place on one of the webpages that would give customers a hint that these were not general admission tickets, although everything else a customer sees on the webpages state "General Admission" or "Full Price Tickets". The customer service representative said that the one place a customer can see that these are not general admission concert tickets (Not Tickets All) is under a "see more" option on one of the pages to read the "fine print" and at the very bottom of the fine print, the very last thing, it says is "This is not a concert ticket". No where else did it say this in prominent view of the customer. Yet everywhere else it shows a general admission ticket or full price ticket title.
This is extremely deceptive and I explained this to the customer representative. I asked the representative for a refund because I was not going to use these passes as I thought they were tickets. He said there were no refunds.
The customer service representative forwarded me to a customer service manager who repeated the company's policy that there are no refunds.
In addition, the customer service manager stated that customers must select every link and read everything and it is up to the customer to be sure that they are not being deceived by LiveNation and Ticket Master. She went on the say that the Ticket Master website says "General Admission" Tickets on each page, next to each item the customer sees it, to help Ticket Master have an accurate head count. That is crazy. When completing a head count you count how many people purchased the items. This is completed through a database of purchasers, not through the text a customer reads on the website. What is stated on a website is for customers to view.
This is a very deceptive practice and The Virgina Beach Amphitheater, Live Nation, and Ticket Master are making money off of knowingly deceiving customers. Further, the fact that they know customers are being deceived and enacting a no refund policy is really criminal as it is deceptive and for customers it could mean a loss of funds.