E-Z Rent-A-Car Complaint - Scam at EZ Cancun
CANCUN MEXICO -- I feel scamed. I booked online for a price in Orbitz, which gave me a slight advantage in price VS EZ's webpage. At EZs webpage you can see that the basic insurance is included in the total price, so I assumed that it would be included in Orbitz's plan (which was only a total of $10 less than directly with EZ), and they mentioned nothing about additional insurance.
When I got to the car rental office, they told me they would charge me with a basic insurance and I told them that if it was not included in the booked price I did not want it. So they told me no problem, gave me my total, offered me an upgrade for a total of $10, which I accepted, and they read my total charges: $137. They printed all the paperwork and told me to sign here, here and there. When I came back after using the car and I checked on the total amount they charged I saw something wrong, they charged me around $70 dollars extra for insurance. They played with me, telling me to my face one amount and charging me another. It was my fault not to review each condition in the papers they gave me to sign, but they lied to me and I just want others to know you can't trust them, they will trick you so you think it is one thing you are paying when they are giving you something else to sign. Their driver, who took me back to the airport, told me this happens all the time, and that customers go back very frustrated. Please check what they give you to sign and don't trust them.
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