McAfee Complaint - Do NOT trust McAfee! - anti-virus
anti-virus - Complaint
This is an e-mail exchange that I have copied and pasted to show how McAfee treats their customers as well as the dangers of their product;
One month extra for a $400.00 bill?! You have to be kidding? I have already installed a new Virus/spyware program with a two year subscription which was included in the $400.00 charge. It took the technician 3 1/2 hours to remove all of the junk that McAfee let through. I scanned this computer several times with your product and it showed NOTHING! Why would I ever use McAfee again?! I will be posting both the problem and your response everywhere I can. That is an absolute insult. For all I know my credit card information and everything else may be compromised and you won't cover even the cost of the repair! I will tell everyone I know about this and report it to the Better Business Bureau!
Thanks for nothing!
On 2010-06-11, at 8:35 AM, McAfee NA Customer Service wrote:
Thank you for contacting McAfee Customer Service.
I understand that you are computer was infected by Virus and you have spend $400 to remove the virus form you computer and you like to get refund for the charges made to remove the virus.
I sincerely apologize for the inconvenience caused.
Your account has been verified with the email address xxxxxxx. Your current subscription 3-User McAfee Internet Security expires November 15, 2010.
I would like to inform you that we don't have an option to process refund for the charges made by the third party. We do have a free service in order to remove the virus from your computer.
Since you are a loyal customer to McAfee, I have extended your license with McAfee as a token of our appreciation and understanding of your situation. Please review below the new terms of your license.
3-User McAfee Internet Security expires December 15, 2010.
48457 is the Service Request number for this issue. Please quote this number if you need to contact us with further questions.
For all of your future Service and Technical Support needs, please visit http://service. mcafee.com.
Thank you for contacting McAfee Customer support.
McAfee CS-Tier 1
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Sent: Jun 11, 2010 2:21:57 AM
Subject: McAfee Customer Service - SR-516336664
Thank you for contacting McAfee Consumer Support.
We have recently opened a Service Request for support based on the information you provided us at our support website. Below you will find the details of this request for your reference.
- Order #:
- Service Request #: 516336664
- Created Date: 06/10/2010 15:51:12
- Description: I have had McAfee security center on my computer without any interruption, when all of a sudden the computer was taken over by an intruder. I ran several scans with nothing showing up. My passwords were being typed in whenever I tried to type anything by an external entity and programs were opening and closing. It just cost me $400.00 to have almost 140 viruses and spyware removed from the computer. Will you pay for that since obviously your software didn't protect my computer
Let me know ASAP.
Please feel free to visit us at http://service. mcafee.com for all of your McAfee related support needs.
McAfee Consumer Support