Gateway Complaint - Support useless - Tech support
I feel as though Gateway tech support totally scammed me by charging me for support in resolving a no sound issue on my daughters laptop. I speciffically requested support in finding the proper drivers for her computer and had to purchase 30 minutes worth of support time. Fair enough it should only take a few minutes to get that information. HUH! After going through steps that I had already gone through on my own I was disconnected. Calling back I talked to a new tech that began the process over again. After a number of times going through the same scenario the clock had consumed all but 1 minute of the original 30 minutes. When I protested that all I wanted was the driver the tech assured me that it was being Emailed to me and click that was it. The only thing I ever received from Gateway tech support was a bill for 60 some dollars and a lot of aggravation.(I went to a free computer support site and received the correct driver if only I had known.