Lowe's Complaint - Garage door order
POCOMOKE CITY, MARYLAND -- I ordered a garage door and was required to pre-pay for the door and installation. Contract specified dates for on site inspection and for completion of installation. Two weeks passed with no contact from Lowes or installer. Went to Lowes and they admitted that the garage door company, Amar, did not have installers available. Nobody in the entire process from writing up the order, drawing the contract, scheduling, customer communications seemed to know what they were doing. When I finally started asking questions and waiting for answers did the whole deal fall apart. Order cancelled and money refunded. I am told the same door company also services Home Depot. Management employees at Lowes were very polite and responsive to me.