AirTran Airways Complaint - Customer service sucks!!!!!
OK this is what happen to me me and my mother thought getting up at 4am to make a 7am flight would be a good idea, since we were flying to Boston that day, how ever getting up that early was a waste of time as you will soon find out.
We got to seattle airport around 530-6am got on the airline and the flight to alanta was fine until we go to the alanta airport and found out we got delayed by a few hrs, which in my mind seemed ok no problem we will still get to boston around 9pm ok so 2hrs pass by and they let us on the plane we get comfy and they say we about to depart from the gate, as we did it started to poor out and lighting started to stike down and all they did was keep us on the run way for 2hrs while they waited the storm to pass which we thought ok this won't be long, were we wrong so after 2hrs of sitting on our asses they told us the airport was closed the flgiht is now cancelled and told us we could book on a later flight if we would like, so we got in this HUGE line with only one Agent with a attitude and all they had to tell us is we couldn't get on a flgiht until 3pm the next day which we couldn't do since I had to go to my brothers wedding.
so instead we complained for 25hrs straight to get us out of Alanta we didn't care where just get us out of there, so they booked us on a flight to Akron Ohio, ok fine we got there we had to sleep in the airport because of air trans stupid customer service and canceling a flight and to top it all off, they lost our baggage for 3days they wouldn't tell us where it was and when they finally did they told us we would have to pay a fee to have them deliver it to us at the hotel, so for 3days we didn't have anything but the clothes we have been wearing for 25+hrs straight, that is just nasty, so after all this B*&^&%& we went through were never going to take this airline ever again, they how ever give us a $100 Voucher which we couldn't use, so much for that
so what ever you guys do, please don't take this Airline go with someone else its not worth saving the few bucks and loosing few hairs in the process