Nextel Complaint - Having whithout using the Nextel phone costed me 1000$
ASTORIA, NEW YORK -- HI!
I wanted to share the experience I'm going through with NEXTEL COMPANY. The Story is "I didn't use the Nextel cellural phone and it costs me 1000$"
About 6 months ago I sign up the contract with Nextel Company. I got myself a radio phone that didn't have a reception in my apartment.Therefore I decided to return it. I did so within 2 weeks. It cost me 400$ fee for breaking the contract. I paid 400$ and returned in perfect condition phone. Then I thought it was over till I started receiveng bills. I didn't pay them assuming that I paid my fee 400$ and I barely used the phone. Bill with amount 200$ ended up in Debt's Collecting Agency. It affected my credit history. At that point I contacted Nextel Customer service. They explained that after I returned the phone I was supposed to call Nextel and disconect my service. Therefore phone line was activated. At that point I was ready to pay anything just to clear up my credit. I paid the bill 203$ hoping it was over and I will clear up my credit. It costed me 600$ to have without using cellurar Nextel phone for the 2 weeks. Right after I paid the bill I called Nextel to disconnect the service. Here is the answer I got " your account is balance 0$ but it is susspended and they can't disconnect it and the bills will be keep comming" After several times being on "hold" transfering me from one person to another here is what they told me " if I wanted to disconnect my account I would have to pay another 400$ fee." That got me furious. 1000$ for the cell phone I had for 2 weeks??? I told the oparator that I already paid 400$ fee At the Nextel Store when I returned the phone. Nextel oparator answered me to go back there and "get my money back" Because they never received 400$ from Nextel Store located on Steinway.
I feel like it is not right. 1000$ for a cell phone I possesed for 2 weeks and it was in perfect condition when I returned it???
I have a complete documantation for all the charges. I feel like I can't fight them. I don't have money for the lawyers. And I will have to pay another 400$ just to have my credit good.
Please somebody HELP!!!!! firstname.lastname@example.org