Hotwire, Inc Complaint - Hotwire --- Beware when booking hotels here!
Hotwire sold me on the idea that I would be booking a respectable hotel at a savings of 60.00 to 80.00 per night. Instead, when I called the hotel that they "selected" for me (a Super 8 !!!) I learned from the hotel directly that I could book at room for 80.00 directly. I called Hotwire immediately to express my dissatisfaction with saving 1.00 by using their service and losing all rights to change or cancel my reservation. The Associate on the other end of the phone informed me that there was NOTHING that could be done and that I should be happy, because at least I saved "something". She informed me that all Hotwire associates are equally empowered (to do nothing) when clients are dissatisfied. She suggested that in future I book with hotels.com and not Hotwire. I AM SO FRUSTRATED at myself for being 'tricked' into doing busisness this way. Shame on Hotwire!!! I intend on sharing my experience quite a bit via Fox2news' consumer segment. It will at least make me feel better!! Buyer BEWARE!!