General Motors Complaint - Left stranded with a week old truck.
I was a proud new owner of a GMC 2010 Sierra, until the power steering pump failed 9 days after I purchased it, with 898 km on it (Purchased May 15, 2010 and it failed on May 24, 2010). Oddly enough, I was at a GM dealership when it broke down looking for a new car for my girlfriend, but it was a holiday Monday and they weren't open. I called on star and they said they would arrange a tow truck for me (but since I was at a dealership, I declined the initial offer.) I did request a taxi or rental vehicle, and the operator told me that the people responsible for that portion of the service do not work holidays and they did not have authority to authorize anything. So with "arm strong steering" I drove the truck back to my house to get my stuff out of the truck and had them pick it up with a tow truck. Then to add insult to injury, I had to beg my girlfriend's parents to take her back home (which is 120km round trip) plus I needed to get something from the store and on the way back I was caught in a rain storm. The next morning I had to take a $20 taxi to work but the driver didn't have a receipt book to give me a record of the expense.
GM did fix the truck the next business day, but it did not resolve my issue of being stranded with out transportation, which in my mind is contradictory to the advertising they promote for 24/7 roadside assistance and Customer Courtesy Vehicle Program (which turns out they do not take responsibility for but promote it like crazy). It seems it is in violation of Alberta's Fair Trading Act and Regulations.
I sent emails, letters, and had a few phone calls with the useless, and unsympathetic customer call center, and am left with the impression that GM Canada does not care about its customers after you send them the cheque. I was going to return the truck (after 10 days of ownership)to the dealership but they said if I did they would consider it a used truck and that I would not receive a full refund for the poorly constructed, unreliable vehicle that was manufactured by an unscrupulously corrupt government owned organization. I had honest and fair belief that by buying a vehicle with the road side assistance package that I would have access to emergency transportation regardless of a civic holiday, 3 in the morning or 1 in the after noon. Based on the opinion of my co-workers, friends, and associates, they would have been under the same false assumption that when you buy a GM vehicle that Roadside assistance means something more than a tow truck being dispatched. It makes me concerned that if I broke down outside of town, would have I been able to get back home? Tow trucks are not authorized or insured for transporting passengers, so my girlfriend and I would have been left hitch hiking.
CAMVAP and the Alberta equivalent arbitrators were unable to assist as this was a service issue that resides with the Manufacturer and not the dealership. Due to the limited options left to me, its either shut up or sue them for a replacement vehicle or full refund (and I am not considering shutting up yet).