Southern Smoke Complaint - Bad Company with even worse customer service

Review by msrozz on 2010-06-12
ARLINGTON, TEXAS -- If I could give them zero (0) stars, I would! I bought an electronic cigarette from them...spent in excess of $100.00 for it alone, but also bought lots of other items to go with it. The cigarette stopped working within the first week. This happened in February 2010. I've been in contact with them by phone and in person every since. This last time I was there; a week ago June 2010. The person I was dealing with stated when we were first doing business that he was not the owner, but his brother was. In fact, he called him while I was there stating he wanted to make sure he could give me a discount based on all the stuff I was buying. (I regress) Anyway, this last time I was there, I asked again where was the cigarette he was replacing for me. He said that it hadn't come back from overseas (China) and that he had others that hadn't come back either. I asked him to replace it with another type. He said no and that he no longer used that supplier anymore. Well, if you don't use that supplier anymore why would they replace or help you??? He became beligerant, rude and obnoxious, and I told him I would like to speak to the owner. That's when he said he was the owner...another lie either at first or now? He does not stand behind anything they sell. Don't buy anything from them. I wasted over $100 for an electronic cigarette that does not work and they don't care. We don't need businesses like this in Arlington. Let's get rid of them! This kind of shadiness may work where he comes from, but not here!
Comments:7 Replies - Latest reply on 2010-06-16
Posted by GenuineNerd on 2010-06-12:
There seems to be too many scams and dishonest sales practices involving "e-cigarettes", since many people turn to these as a way of cutting back on, or even quitting, smoking...especially if nicotine-free flavor cartridges are used. E-cigarettes need to be sold locally, alongside the Marlboros, Camels, and Newports. Retailers such as Walmart, Walgreens, and CVS could sell e-cigarettes and their flavor cartridges by the millions. Who needs the internet for such ventures?
Posted by Alain on 2010-06-12:
My opinion: You're probably not going to get the desired result of quitting smoking with an eletronic cigarette. It's not going to address the addiction. The only thing that helped me was using patches. I had friends quit using various methods: cold turkey, patches, welbutrin, lozengers, and sometimes smoke enders, too. However, if the e-cigarettes help you, go with it and quit! Good luck to you!
Posted by GenuineNerd on 2010-06-12:
That's why some e-cigarette flavor cartridges are made without nicotine. Many flavor cartridges do contain tobacco and nicotine, to duplicate the taste of a cigarette, but nicotine-free cartridges are available, mainly to satisfy the physical and emotional need for a cigarette, but without inhaling nicotine into your lungs. The flavor cartridges usually either duplicate the taste of a cigarette (probably with natural or artificial flavorings), but also come in flavors such as chocolate, vanilla, and various fruit, mint, and menthol flavors. And the flavor cartridges would not be likely to come under FDA scrutiny if they don't contain nicotine or tobacco.
Posted by Starlord on 2010-06-12:
I applaud Alain and anyone else who escapes the chains of tobacco addiction. I couldn't use patches, as they would not stick to me for some reason. The gum stuck to my dentures, and a friend suggested using the gum to hold the patches on (LOL), and the lozenges made me ill. ALmost every method of attempting to quit arrived with a price equivalent to remaining a smoker. In three hours, a group session in hypnosis that I was charged a whole five dollars for made me a non-smoker. They told me that November 14, 2006 was a date I would always remember, and I said they were crazy. They were absosurely correct.
Posted by Anonymous on 2010-06-12:
Starlord, I successfully used the nicotine lozenges to break the habit.
Posted by Pepper on 2010-06-12:
you know that's perhaps a good idea, local purchase only.

ny state recently passed laws - or they're trying to - that prevents the online purchase of cigarettes because ... well they say because you can't check the age of the person buying them, but really it's because the reservations were selling them online and the state wasn't getting a cut of the taxes.

but anyway back on topic indeed that's a good idea.

and star - i have to agree... although i'm personally not anti-smoking (yeah i'm a non-smoker who supports smoker's rights heh), if someone wants to quit, i fully believe in cheering them on.

so to the OP and all others seeking to quit: *woot woot woot woot*
(cheering you on) :-)
Posted by D on 2010-06-16:
You non smokers should try "SNUS", a form of snuff in a tiny packet that you tuck under your lip. It works for about an hour and costs about 3 to 4 dollars for 15 packets. There is NO spitting!

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