BJI, Inc - Louisville, KY Complaint - EXPLODING GLASS
LOUISVILLE, KENTUCKY -- Last year, April I purchased a 5 PC Dana Point Outdoor Patio set (table & 4 chairs). May I was sitting out there in 75 degree pleasant weather, reading. After a while I entered my kitchen through sliding glass doors to get a drink. Simultaneously I heard a big crash and saw the top of the table lift up shattering about a foot in the air. Fortunately I was not seated there. At first I was sloughed off by Home Depot, but persevering I got a manager. They sent me a new table. In the meantime I'd made a table top out off 3/4 inch ply which I covered with a nice vinyl tablecloth. So I left the new one that was sent in the box. This year I set up the new one in early May. This time my Lady friend was seated at the table reading and the top exploded again. Causing some cuts and nicks to her inside forearms and bisects, also some on her ankles and legs (was wearing shorts). This time Home Depot facilitated in getting me the skew and date of sale info and the manufacturer - BJI, INC - LOUISVILLE, KY. I spoke with them and they were in denial (I mean how coincidental - 2 times!), and furthermore refused me any consideration like a new table other than the Dana Point!!! They should be grateful that there were no eye injuries or any to children! This product has incidentally been taken off the company's (BJI, INC) roster and off Home Depots patio furniture for sale listing. What I am trying to saw is that this product is defective and this company deserves to go out of business!!!