Western union Complaint - Western union fails their responsibility
Western Union is being totally irresponsible and almost complicit in the abuses of on-line crime, by allowing on-line scammers to collect money at Western Union offices, without Western Union agents taking ANY reasonable measures to get proper identification and protect their client (the person who sent the money), or help track down the scammers and put this practice to an end.
Millions of US dollars would be saved if WU would only step up and do the right thing, and turn over money only to people who show that the transaction is legit. WU knows how to spot shady deals, and is very aware that the on-line scam problem exists and that the scam exploits the laxness of WU. And WU knows that the solution is an easy one. Major on-line sellers such as Amazon, eBay and AutoTrader have asked Western Union to simply take some reasonable and inexpensive steps, because the laxness of WU hurts buyers and all those sellers and other businesses that transfer money electronically. But Western Union ignores them because the consumer protection laws have been made so weak over the past 10 years, so WU can ignore senders who complain that the money sent was released far too easily to criminals that could easily be deterred or caught if Western Union would only require better identification. Folks, Western Union is providing the way for terrorists, criminals, tax evaders and other bad guys to get away with transferring money to do bad things.
Moreover, WU exploits the fact that senders are usually under heavy stress to complete electronic transfers, and offers a "Money In Minutes" premium service--implying that WU will provide extra service and / or actually deliver the money to the receiver. But they don't do anything for that extra charge. They just take advantage of the fact that you are under pressure and they take your money to "guarantee" something they should do on a regular basis: Give your money to somebody else. Furthermore, when we asked for information on the receiver, WU refused to give the information EVEN THOUGH WU is more than happy to sell MY financial information and information about who I am, and where I did the transaction to retailers, marketers, credit card companies and financial institutions and any other Western Union "partners" who have NO RIGHT to know anything about the transaction or see ANY of my confidential information. This is the same company that charged me and then denied me the right to see the name of the person who took MY money. They claimed that they have a "duty to protect the privacy of all our customers". What bull! They do what ever is cheapest and best for Western Union, and the buyer be damned. Thousands of people have been scammed this way, but the consumer protection laws have been re-written lately to the advantage of outfits like WU so we all need to call our state's attorney general office and ask them to force WU to operate to a higher, yet reasonable standard and put a stop to this kind of abuse.