Rent-A-Wreck Of America Complaint - Worst Rental Experience of My Life....
This has been my worst rental experience ever. I went there because I was really short on money and just needed a car to get back and forth from work while my car was being repaired from an accident. First off, the car was literally beat to hell but I wouldn't have cared if that was the only thing. The air conditioner was broken and all it did was blow out hot air. The right front brake grinded and the ABS light kept coming on. And, they took a $350 deposit which wasn't even disclosed at the time of the reservation. And when returning the car, there was no financial discount due to these things. How can a company in their right mind rent a car that is grossly negligent and unsafe regarding the brakes? When contacting the corporate office, they wrote back and explained that a car should have working air conditioning (especially in the San Fernando Valley in June) and should be in proper working order. Both of these things were unacceptable but because these are independently owned, they have no control over what kind of compensation I could get. If I wouldn't be getting refunded by my insurance company, I would be taking these jerks to small claims court. Don't rent from these guys. It was only about $20 cheaper than Hertz or Enterprise and at least with them, you get a properly working vehicle...
Cars are crap, plain and simple
Improper working order (come on, renting a car with bad brakes!)
Not much cheaper than other more respectable car rental companies
Impolite and rude customer service