Time Warner Cable Complaint - Getting service takes too long
MILWAUKEE, WISCONSIN -- I visited the Time Warner Cable store in late May to inform them that my mother was moving to another apartment in the same elder care facility. They informed me they could not hook her up until June 7. I knew my mother would be out of town, but the facility assured me that they would let in the service person. My mother arrived back from her trip on June 12, and the service still had not been connected. Apparently, the service person went to the wrong apartment and was told he/she wasn't needed.
Time Warner never contacted me to tell me they hadn't set up the service. When I finally contacted them, today, they told me they couldn't get to my mother's hookup until Wednesday, June 16. If the company is this backlogged with service needs, why don't they have more workers to compensate? Every time I've needed to have them do something for my mother, it's been a fairly long wait to get it done.
My other complaint about Time Warner is that when I needed to get my name put on the account - mostly because my mother has dementia - I was told that my mother and I had to come to one of their outlets to accomplish this. Being 88, this is no easy trip for my mother, but I was given no other option. Should this company have a different policy for its elderly customers, or do they not have many elderly customers so they don't really pay attention to their needs? I didn't have to go to the electric company to get my name put on the account, for example.
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