Maaco Complaint - Maaco of Glen Burnie,MD BE VERY CAREFUL. UNPROFESSIONAL!!!!
GLEN BURNIE, MARYLAND -- So my wife got into a minor fender bender about a month ago. We took all the proper measures of going through the insurance company to get an estimate and ultimately chose to take it to a body shop of our choice. I took it to 3 different shops to get estimates on the cost. I ended up choosing Maaco(though I had my doubts) because a friend of mine recently had some work done by them and they did a reasonable job on his car. Also they quoted me a little under what the other shops did, which made the decision a little bit easier. When I took my car in the manager said that the work that needed to be done was no big deal and I should have my car back within three days. The day after I dropped the car off I got a call from the manager, telling me that they found a "buckle" in my right quarter panel that was hard to see until they got the new paint on it. There was no damage anywhere near where this "buckle" was but they insisted that it was there. So since I was at work, of course I was like "yeah go ahead and fix it but take pictures so I can see."When they called me on day FOUR(not three) to come pick up the car I had to leave work early in order to get to the shop before it closed. My wife and I arrived and immediately noticed that the side of the car that was repaired was dull and Orange peeled(paint defect),also they sanded a part of the car that wasn't even supposed to be fixed AND DIDNT REPAINT IT. Also they pin striped the opposite side of the car and didn't remove the glue from the old pin stripe, so that also looked like total crap. When I went in to inform the manager, he didn't even acknowledge me and immediately went and got the painter to come talk to me. I explained what was wrong and he was appologetic and told me he will have it ready by the next day. Now my wife had to miss school that night and I had to call off work because we didn't have a car to get both of us to work. When I came the next day the car was fixed the proper way and the manager I originally delt with was very sorry for everything that had happened, but also made a few comments that really upset me. 1. "I didn't know you wanted a factory finish, you DID take it to Maaco, I would have charged you factory finish prices"(WOW this is coming from the manager)2. "Is it shiny enough for you?"3.One of the managers said to me after I told him I would be back to pay with my wife in about 2 hours "your in a marriage right? Well doesn't your wife trust you to make decisions?" (This put me over the edge). All I have to say is that they were nice when they wanted your business, but the minute they had you they didn't care at all, they just wanted their money. The "President" was rude and unprofessional and I wouldn't recommend this place to ANYONE. Also they have all these young kids running around the shop with their shirts off as if the customers aren't in the other room looking right at them! UNPROFESSIONAL!!!!!!!!!!!!!!! Dont waste your time.