ATLANTA, GEORGIA -- We took a trip to Cancun. We flew from Louisville to Cincy then to Cancun no problem.. on the flights back we flew Cancun to Atlanta and Atlanta to Louisville.
At Atlanta (there were six of us on this trip-3 couples) everyone checked their bags at customs no problem. One of the girls that I was with had to tell the people who checked our bags to put her luggage on the belt 3 times!! When he finally did he laughed and heaved her bag 2 feet in the air!
Once we got to Louisville we waited and waited for her bag to come through and it nevecr did- we heard a man say that all the bags that were coming were already here... It was about 1130 and night and she was furious!
We went to the desk and she didn't even have to tell them her name- they KNEW who she was because they had already checked the name of the luggage they had with them... when they said her name they brought her a piece of luggage that RESEMBLED hers but was completely demolished... I mean- metal reinforcements sticking out of the luggage, clothes hanging out, flip flops missing, pockets completely dangling from the bag. The only thing that kept her bag together was a Rainbow strap to help her identify her bag on the belt.
She bought a Chi straightener for like $100... crushed... mangled... She bought 2 new bikinis from Victoria's Secret (you KNOW how much they were...) her fave had the strap completely removed from the part that goes over the breast and the underwire was showing... I mean... the luggage was half the size as it was when she checked it in... we have pictures... tons of them
All Delta could say was sorry... you can list 8 things that were in the bag and we'll have you money to you within 7-8 day... they did bring her a Swiss Army piece of luggage which was pretty nice... but she had nearly $1200 worth of work clothes, jewelry and shoes in there... Its only been a couple of days so we don't know how its going to turn out...
Louisville Airport kept saying they received the luggage like that- they didn't do it, thats how it came to them... the luggage literally looked like it had been run ovecr and dragged down the runway...