Ashley Furniture Complaint - Awful customer service, slow delivery, DO NOT BUY THERE!
ABILENE, TEXAS -- I have NEVER had a problem with any company as far as rude people or slow delivery as I have with Ashleys! I thought itd be a great idea to get rid of our Aarons Rental furniture and the only place in town I could find decent enough furniture at was Ashleys. Let me start by saying they do not keep ANY furniture in stock, they "HAVE" to order from out-of-town warehouse. Also if you decide to cancel order after purchasing, they charge 20% restocking fee. We paid for our stuff at the beginning of March and were told it should be ready in 4-6 weeks and all would be delivered at once (a recliner, sectional, ottoman, bed, dresser w/ mirror, and nnightstand, over $2500 we spent!). They said it MAY take longer but they would keep in contact if that occurred. They would not call, they hardly answer phone, they hung up on me, were talking to other people when they answered phone and would NEVER call back.
They FINALLY delivered our couch and ottoman in late April but said bedroom set and recliner were not in. We waited yet again and after calling (about 15 times) they finally called on a Sunday and said they would deliver the next Thursday (which was LAST WEEK! March to June!)
Heres where it gets worse! They said delivery guys would call in the morning to make sure I was home. 1pm rolls around and I call, after several tries they answer and say I'm the 2nd stop of the day and will be there within 30 minutes. I call back again at 3 and they said they would be there within the hour. My husband calls them at 330 and they tell him they are on their way to the house. I call back at 530 and ask to speak to a manager, they said shes out. I say can I leave a message, they say oh she won't be back until tomorrow. They FINALLY show at 630 and set up the bed then leave all their trash on my bedroom floor inlcluding some metal pieces although I have 2 toddlers running around. We were PISSED about this HORRENDOUS service so I got on the official website to complain and got an email asking for the location of the company, I have yet to hear anything back and I have written twice. Never again! Save your money, it is NOT WORTH IT! Furniture is pretty decent but not worth almost 3 grand and 3 months of waiting.