Geek Squad Complaint - Worst Mac Service EVER
TALLAHASSEE, FLORIDA -- This is by far the worst computer repair/service experience I've ever had. After an accident rendered by Powerbook G4 unusable (busted screen, some damage to the body, no damage to the hard drive), I took the laptop in to Geek Squad to have the data from my computer hard drive transferred to an external hard drive. I took it there, rather than to an out-of-town Mac store, on the recommendation of a friend because I didn't want to be without my computer's info for long. After OVER A WEEK, I picked up the hard drive, and it was totally unusable. I took it back in, and the Geek Squad staff basically said "Oops, we formatted the drive incorrectly." I gave them a second chance to get it right, and more than a week later, they told me the external hard drive was bad. Which is crap, because it's only a few months old and I had used it the morning I dropped it off. After much arguing, it finally came out that the hard drive isn't bad, but the partition path was corrupted. They attempted to partition the drive without my advice, permission or consent, which was totally unnecessary because I never use a PC or use my hard drive with a PC, which I made extremely clear both verbally and in writing. So they ruined my hard drive, took my computer apart and didn't put it back together, and have now had my computer for three weeks, have lost valuable information, including video, on both my external hard drive and my computer hard drive, and have cost me twice as much as they promised. They have essentially lost an entire year's worth of valuable work documents and other items because they made a really dumb mistake and now can't figure out exactly what they did wrong. A key part of the problem is they seem to have only one person on staff who is qualified to deal with Mac, and his qualifications are doubtful. I will NEVER again take my computer to Geek Squad for Mac service.