Sears Complaint - Sears In-Home Repair is expensive and useless
I set up an appointment for a repair person to come and fix my washing machine. After waiting at my house for 2 hours for them to arrive I received a call saying that they were overbooked and they rescheduled for three days later. The repairman said I needed a new agitator and I could put it in myself when it arrived. It arrived a week later and I installed it. It did not agitate. I called the repairman and asked if there were some trick to locking the agitator to the shaft that would make it move he said no and that I should set up another service call. I called Sears and asked about setting up another service call. I was told that if the problem was something other than what was diagnosed the first time I would have to pay for another service visit - $129. I asked if I would then be refunded for the original misdiagnosis, I was told no. I asked if the cost of the part I had received and it looked like I didn't need would be refunded. I was told no. I was then put on hold for 10 minutes and then disconnected. I compared the new part to the old one and noticed that the new part had a much larger hole for the bolt that connects it to the machine. I called the repairman and asked him if there was another part that slid into the agitator to connect it to the machine. He said no. I told him I was looking at the part that seemed to be missing on a website. He said there was no such part. I asked him if the agitator I had received could be the wrong part. He said no. He then suggested I call Sears to set up another service call. I told him that I would just order the part I needed myself and take care of it and I thanked him for his time.
The part I needed (which the repairman didn't believe existed and I ordered myself) was $20. The part I didn't need and Sears would not take back was $108.