Home Depot Complaint - Home Depot carpet
BELLEVUE, WASHINGTON -- June 2nd, 2010
Chairman and CEO
2455 Paces Ferry Road NW
Atlanta, GA 30330
Home Depot had a 3rd party inspection by someone who is employed by Home Depot. I had an independent 3rd party inspection, and he did not find any cat urine in the carpet. I watched both the inspections, and Home Depot’s inspection was a fraud. The inspector walked in the door, immediately asked me if I had cats, and then did a few phony tests, since I was watching. He had only done testing of carpets for a short while, and seemed to be incompetent. I would not let someone like that work for me – my feeling is he is just paid by Home Depot to say what they want him to say.
I called and hired a 3rd party inspection, and while I was watching, the inspector took the time to do testing of the carpet, even pulling the carpet up from the floor, inspecting both the back of the carpet and the pad, and the flooring beneath the carpet, and there was no evidence of cat urine.
The 3rd party inspector I hired even pointed out that the carpet had not been installed correctly, not stretched. Either the Home Depot inspector doesn’t even know how carpet should be installed and/or he certainly didn’t point it out, which would mean that Home Depot would have to send installers to come back out and reinstall the carpet.
Therefore, I do not believe that there is cat urine in the carpet. I do believe that the problem is the same as before, there is no stainmaster product in the carpet. The stains that are occurring now are the same as previously when I had the first new carpet installed that did not have sufficient stainmaster product. Now that Home Depot refuses to provide the results of the testing of the carpet from InVista, I believe that Home Depot (and InVista, who provides stainmaster carpet) knowingly is withholding the test results because they do not want the expense of replacing the carpet.
If you look at the website, my3cents.com, you can see other customers complaining about the same thing, which are stains in their new Home Depot carpet. I am sure I am not alone in this matter.
I will still continue to believe that Home Depot is at fault until they provide me with results from InVista, which will state if there is stainmaster product in the carpet or not. I am sure if the Atlanta Better Business Bureau wanted to protect other consumers, they would require Home Depot to provide the test results. I gave their 3rd party inspector samples of my carpet from my home to be tested for the stainmaster product – therefore I expect to see the test results.