Company Response on 11/11/2010:
In response to Alex87.
Please know that there are a lot of moving companies with USA or US Movers in their name. Most of them are brokers from NY or FL. We DO NOT and have NEVER had a person by the name of Laila Petagno! All our information has the appropriate DOT and Lisense numbers. If you have the phone number of the representative you spoke to, I would be more than happy to research and make sure you have the correct mover. Again....this is not our company! We have never scheduled or completed a move without a signed contract prior to the relocation.
I too would be concerned about a company unwilling to provide an in-house estimate if requested and especially if they will not provide you with a written price confirmation. As a lisensed mover, we are required to provide you with a written Order for Service/Estimated Cost of services prior to your move. This is to be signed and returned to the company in advance of the move itself.
The contract you received also should detail out any and all charges that you could incur during your move process such as stairs, long-carry or packing.
In closing, your instinct and hesitation, Alex, was absolutely warrented! I can assure you that we ALWAYS provide our price quotes in writing and have never completed a move without a written signed contract.
Please be sure to research what company this note really should have been referenced to! This is absolutely not us!
USA EXPRESS MOVING & STORAGE