Knauz Complaint - Comedy Of Errors @ Knauz
LAKE BLUFF, IL. -- First, there's the question of whether or not, when they told us that the part in question is NOT one of the parts previously repaired, it was in fact true. Regardless, having had the car in for A/C service repairs just 2 days before it had to go back in for a so called 'OTHER" issue regarding the A/C is somewhat disconcerting. But, to have been waiting nearly 3 weeks for the repair to be done is also frustrating. And.... On top of that, to have just received a phone call from the Service Manager, not only informing me of previous repair problems that were never mentioned but have contributed to this delay but, also telling me that while those repairs have finally been completed, they have now accidentally damaged a door..... Well, this has gotten a bit out of hand.