Choice Hotels-The Lantern Lodge Complaint - Unbelievably Unprofessional!
MYERSTOWN, PENNSYLVANIA -- My husband, 12yo daughter and myself flew up for my stepson's high school graduation. My stEpson and his girlfriend drove us to the hotel to check in. I am not sure if the manager was having some personal problems in his life or was having a bad day but was rude from the moment we walked through the door. As we were trying to check in, the manager gave a different price than what was on our receipt. My husband asked a simple question of why the price was different; it was not a matter of paying the difference since it was not a huge amount but a matter of wanting to know where this extra money was going. The manager instantly started yelling and told us since we had an attitude about it we could get out of his hotel. He then turned to my husband and stated, "what are you going to do about it? You going to hit me, tough guy?" We were never rude when we came in and could not believe what we were seeing and hearing. We had kids with us and my daughter was scared. I could not explain any of what was going on. You could see evil and hatred in this person and that is so sad. We run a successful business and know that we would not get anywhere treating people like we were treated. We left the hotel and found a very nice one not too far away. The manager there told us that was not the first time they had heard a story like ours from the Lantern Lodge. I may have lost three nights of hotel money (yes, the manager tells you to leave but won't refund your money back...sounds like a pretty good scam, don't you think?), but under no circumstances would I ever stay here. I suggest that when you see the name Lantern Lodge, keep driving. There are other nicer hotels that would love to take your money and treat you like a valued customer!