Empire Carpets Complaint - Worst mistake ever made, Huntersville NC
I fell for the add of 60%off carpet. The salesman was good I will give him that. He played a guy who was having to sell carpet in a down economy. He opened up his books and made us feel that he was selling it to us at the lowest profit margin available 6%. Being naive we decided to go with Empire spending $3500. Then the lies began. They were not able to provide me with the specs on the carpet, found out it was polyester not nylon. They tried to string me along for the 3 days so that I would not be able to cancel. Installed 2 rooms and brought the wrong color for the third. Continued to get run around. Carpet at Lowes and Home Depot much better quality 1/2 the price. I had them take up the carpet as I cancelled in the 3 day period. To do this you have to send copy of paper to Illinois. Not one person gave a crap after I signed the contract. RUN FROM THIS COMPANY. Should have listened to the countless negative reviews all over the internet.
PS CHECK OUT THE COMPANY RESPONSE BELOW. YOU KNOW IT IS BAD WHEN THE COMPANY RESPONSE IS CUT AND PASTED ON ALL THESE COMPLAINTS SAYING THE SAME THING BUT ACTUALLY MEANING NOTHING