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Ryobi Complaint - Shy away from Ryobi wheeled trimmer T430 - RY13010 - Ryobi wheeled trimmer T430 - RY13010
Complaint
I contacted Ryobi with the following complaint. Their attitude was similar to other reviewers... I'm sorry, but is there anything else we can sell you.
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This is more of a complaint than a request for anything other than to have you improve this product.
We have a 2 acre pond. The pond banks are slightly sloped and is covered with grass and non-woody weeds. I trim these about once a month. No big problem for a standard gasolene weed trimmer. But, a regular trimmer is bad on the back when bending over. The wheeled trimmer idea is great for this. About a month ago, I purchased your product for $200+ USD and have used it about 5 times. I do have to say that when it is working correctly, it works okay and is easy on my back. But this product is not the product that I wanted. The trimmer head is poorly designed and so frustrating and time consuming that I would rather use the standard weed eater and suffer the backache. The springs in the trimmer head are a real pain in the rear. They don't always hold and the string is slung out or gets hung and I have to open the head to remove pieces of the string to get new line in. I wind up using many expletives and much more time and frustration in getting more line in. Since the springs are not very good, I wind up threading more line through and putting knots in the line to keep it from being slung out. The head should have been fitted with some form of bumpable or trigger line release so you don't have to continually fiddle with the line. If a bumpable line release is not possible, the head should be fitted with quick release clamps or clips to hold the line rather than having to thread the line through the head. Also, the choke lever vibrates and moves to a position to cause the engine to run rough or choke down. I have tried to adjust it, but why should I have to? For $200, it should work without my having to adjust it. Also, today as I was using it, the primer bulb began to suck air and I can't get enough gasolene into it to start the engine. So, for a $200+ tool that I have had about a month and used about 5 times, why am I so dissatisfied with it. Fix the design. Make it a useful, satisfying tool rather than one that you curse about. The idea is good, the design leaves much to be desired. Also, for my use, I would like to have a trimmer head with about a 2-foot neck. It would make it easier to trim my pond.
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So, my 3cents recommendation is that if you're looking for a useful tool, bypass this trimmer. I get about 25% useful time out of it... theother 75% is wasted time dealing with it.
--------
This is more of a complaint than a request for anything other than to have you improve this product.
We have a 2 acre pond. The pond banks are slightly sloped and is covered with grass and non-woody weeds. I trim these about once a month. No big problem for a standard gasolene weed trimmer. But, a regular trimmer is bad on the back when bending over. The wheeled trimmer idea is great for this. About a month ago, I purchased your product for $200+ USD and have used it about 5 times. I do have to say that when it is working correctly, it works okay and is easy on my back. But this product is not the product that I wanted. The trimmer head is poorly designed and so frustrating and time consuming that I would rather use the standard weed eater and suffer the backache. The springs in the trimmer head are a real pain in the rear. They don't always hold and the string is slung out or gets hung and I have to open the head to remove pieces of the string to get new line in. I wind up using many expletives and much more time and frustration in getting more line in. Since the springs are not very good, I wind up threading more line through and putting knots in the line to keep it from being slung out. The head should have been fitted with some form of bumpable or trigger line release so you don't have to continually fiddle with the line. If a bumpable line release is not possible, the head should be fitted with quick release clamps or clips to hold the line rather than having to thread the line through the head. Also, the choke lever vibrates and moves to a position to cause the engine to run rough or choke down. I have tried to adjust it, but why should I have to? For $200, it should work without my having to adjust it. Also, today as I was using it, the primer bulb began to suck air and I can't get enough gasolene into it to start the engine. So, for a $200+ tool that I have had about a month and used about 5 times, why am I so dissatisfied with it. Fix the design. Make it a useful, satisfying tool rather than one that you curse about. The idea is good, the design leaves much to be desired. Also, for my use, I would like to have a trimmer head with about a 2-foot neck. It would make it easier to trim my pond.
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So, my 3cents recommendation is that if you're looking for a useful tool, bypass this trimmer. I get about 25% useful time out of it... theother 75% is wasted time dealing with it.
Comments:
Posted by Skye on 2010-06-14:
Since it gave you problems the very first time you used it, and continued to be more of a nuisance, from what you said, why didn't you either ask for a refund, or replacement? Could yours possibly have a defect? No matter what, if you are not satisfied with a product you paid x dollar amount for, return it. The way it is designed may not work for you, but maybe it works for others, but good to know about this. What is their refund policy, about returning an item that you have been tweaking and adjusting. Are you within the return time frame period? You might want to consider this. If you are able to get back a refund, take that money and purchase some goats to maintain the area with the pond. Your back will thank you for it. Just kidding, it sounds like a very nice area. Good luck, I hope you can receive some sort of resolution.
Posted by RANCHRIDER on 2011-08-05:
SAME PROBLEMS, BUT THEY TOLD ME I HAD TO HAVE SHORT BLOCK (1.5 TIMES COST OF COMPLETE UNIT)
SO I WAS DOING TEARDOWN AND FIND IT WASN'T TIMMED RIGHT, SO WILL REASSEMBLE SOON AS I FIND WHERE CRNKSHAFT MARK IS.
SO I WAS DOING TEARDOWN AND FIND IT WASN'T TIMMED RIGHT, SO WILL REASSEMBLE SOON AS I FIND WHERE CRNKSHAFT MARK IS.
Posted by james on 2012-05-16:
I would say do not waste your money on this piece of equipment. I used mine about 3 times last year after I bought it. I started having problems with keeping it running. When I can get it to run it doesn't have enough power to use the weed cutter. As soon as I press the handle to cut weeds it dies. When I called them they told me they would let me know who fixed the in my area. No apology for it not working or trying to find out what the trouble might be. It was like I had bought it now it was my problem to find somebody to fix it even though it had only been used about 3 times. Ryobi has lost a customer with all of their products, and I will continue to advise anybody else considering purchasing one of their products to go with another manufacturer.
Posted by R. Doyle on 2013-05-19:
Bought a Ryobi wheeled trimmer - thought twice about it since I have not had much luck with Ryobi products in the past. Made sure I registered the day I bought it - within one month the string broke off in holder - I had to run with one string. Next hard to keep running and I can't get it fixed under their two year warranty because I can't find the original sale receipt. Never Never Never again and when I am home depot if anyone is looking at Ryobi I tell them don't bother - and let them know how they are to deal with and what junk it is
Posted by Travis P on 2013-05-24:
No offense... But I'd be MORE THAN HAPPY to come mow your yards in exchange for one of these. I "tested" one from the depot (ive used it for jobs I got thru Craig's for about 6 times now) and set aside breaking it in, keeping it clean, and tossing that factory shit-head, and installing a "borrowed" four swivel fixed line head, it has been a effin beast. Today I murdered 3/4 of an acre of honeysuckle/ blackberry bush/thick purple clover/and nasty goose grass in less than 5 hours and mind you it was thick and that lot I did was almost 1/3 on a hillside I could barely walk up.
Just change the head keep it clean and do not run it like a 2stroker and you might become a believer too.
Seriously though. I really will come work it off of anyone. I need this tool but can not afford it.
Thanks for readin.
Just change the head keep it clean and do not run it like a 2stroker and you might become a believer too.
Seriously though. I really will come work it off of anyone. I need this tool but can not afford it.
Thanks for readin.
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