Alienware Complaint - Think Twice - Alienware m15x
Please think twice before you purchase one of these systems.
I purchased an m15x and have had nothing but problems with it. To start, I received a computer that would not power on. About a month after I received a working computer, the keyboard lights had stopped working and I had to replace the keyboard. Next, one of the fans broke. After replacing the fan, a few months later, my video card (nVidia 8800m GTX) stopped working and I had to then replace that too.
I received the replacement card, which worked well for about 5 months. I started having problems with the replacement card that Alienware had sent me and now needed to replace it as well. Too bad, I am out of warranty. Even though this REPLACEMENT card lasted only just a few months, Alienware said they cannot help me and I need to spend $500 on a new card.
All this happened in about 1.5 years of owning the system. When you spend upwards of 2 grand on a system, you expect it to last for years.
I have recommended this company to friends and family in the past, but no more. Please consider checking other companis such as ibuypower.com before you purchase (you will save money too). Alienware is a serious rip job.