All My Sons Moving Complaint - Do Not Use All My Sons Moving & Storage
SEE A COPY OF THE LETTER I SENT TO THE CORPORATE OFFICE OF ALL MY SONS MOVING & STORAGE:
I used your service on June 12th. I called on My 20th to schedule my move for June 12th & was told that the movers would be there between 8:00 & 10:00. To my surprise when I called back to have my cell # listed on my account I was told that the movers never came between 8 & 10 that they would be there at 7:00 or Noon. I requested 7:00 & was told that it shouldn’t be a problem since I had called so far in advance. I had to call to confirm because my cell # was NOT used to contact me 2 days before the move & was told that the movers would be there at NOON. It was bad enough that I wasn’t scheduled for 7:00 but the lady ( & I use that term VERY loosely) was EXTREMELY RUDE. I was told by one of the movers that there was only one woman that answered the phone so it shouldn’t be hard to figure who this RUDE woman is. First of all she said GD on the phone & said 5 TIMES THAT I HAD CHANGED THE DATE OF MY MOVE!!!. Which is absolutely INCORRECT. I NEVER CHANGED THE DATE OF MY MOVE. She ended up saying & I quote…..OH, OF COURSE YOU DIDN’T. She practically accused me of being a liar. Then she said & I quote….”WELL, I’LL JUST CALL THE PEOPLE WHO WERE SCHEDULED FOR THE MORNING & TELL THEM WE HAVE TO MOVE YOU INSTEAD. I have NEVER had ANYONE be so rude to me when I was spending hundreds of dollars for a service. ALSO, a guy named Roger called & wanted to know if I could move on Sunday instead of Saturday. What kind of company is this where customers are suppose to work around a companies schedule? WHO’S MAKING THE PROFIT HERE? The rude woman also complained about having so many jobs on the day of my move. IS THAT REALLY SUPPOSE TO BE MY CONCERN? I DON’T THINK SO. I AM THE CUSTOMER FOR GOODNESS SAKE.
Now, that was my first complaint. THE MOVERS!!!!! One of the guys was too old & too slow to be doing this type work. This older guy commented on some of my furniture not being in good condition. I thought that was very rude & the younger guy said he only did this job on the side. I believe I read on your website where you only used professional movers & that this was their only job. So much for HONESTY on the website!!!!! The movers were EXTREMELY SLOW!!!!!!! It took them 3 ½ hours just to load up my stuff & get to the new house & I WAS IN A 2 BEDROOM APARTMENT!!!!!!!!!!!! Not only were they TERRIBLY SLOW but they nicked up my bedroom suite & left articles in my old apartment & I had to drive 30 miles to go back & pick up. Since they were SO SLOW I ended up paying over $500.00 for this service & it should have been around $445.00 IT SHOULD NOT HAVE TAKEN 6 HOURS & 15 MINUTES. I HAVE USED 2 MEN & A TRUCK BEFORE BUT USED YOUR SERVICE TO TRY & SAVE MONEY. NEVER AGAIN. IF 2 MEN & A TRUCK WERE A LEXUS YOUR COMPANY WOULD BE YUGO.
NEEDLESS TO SAY I WILL NEVER USE YOUR SERVICE AGAIN & AS SOON AS I HAVE TIME I AM GOING TO POST ALL OVER THE INTERENT ABOUT MY EXPERIENCE WITH YOUR COMPANY.