Lustine Toyota Woodbridge Virginia Complaint - WARNING! DO NOT PURCHASE A CAR AT LUSTINE TOYOTA
WOODBRIDGE, VIRGINIA -- I bought a car a month ago from Lustine Toyota and I posted a complaint already and sent a letter to Toyota. I decided to get the mailing address for the owner of the dealer, I called Lustine Toyota and I spoke Debra Ghorbanian the Customer Service Representative, she was extremely nice and helpful. I addressed my concerns to her and she asked me to speak to the General Manager Jim Giddings, I informed her that I left several messages and he didn’t call me back. Mr. Giddings finally called me because Mrs. Ghorbanian asked him to; I explained my situation and informed him that I was upset due to the treatment received while I was purchasing my car. I told him that I got a damaged car, and he said that they did me a favor by fixing it, I told him that they had to fix it since I purchased a new car, not a damaged or used one and he said that he can sell me a damaged car if he wants to, and I told him that they can not sell my a damaged car without my consent and once again he replied that yes they can. I told him that due to the treatment that I received I didn’t want to purchase another car there and he told me to take my business somewhere else and not to bring my car for services. I informed him that I am taking my car to get serviced there because I purchased a service agreement and he replied with a sarcastic voice “I’m dying to have your car here for service”. I took it as a treat to my car and I decided not to bring it in. No wonder you read all those complaint letters regarding this dealer; starting with the General Manager most employees there don’t know how to treat the customer. The only two employees that seem to care and followed-thru was Chris Allison and Debra Ghorbanian, I feel terrible for them to have to work at a place like that. My advice to all of you, DO NOT PURCHASE A CAR AT LUSTINE TOYOTA unless you want a headache. If you don’t believe me do a search and you will find many other complaints related to Lustine Toyota.