Royal Caribbean Complaint - The Run Around!
MIAMI, FLORIDA -- I chose to use Royal Caribbean's Choice Air for my 40th Birthday Cruise. What a mistake. Since I made the reservations, the time has changed (3) times and not once have I been notified. Had it not been for another one of my guest who did not book with Royal Caribbean's Choice Air, I still wouldn't know. Not only did the time change, It changed drastically to the point I would have missed my flight. I notified Royal Caribbean via E-mail explaining my concern and I received an e-mail saying "They could not release or amend any information with anyone but the travel agent". Problem with that is, I'm the one who booked the air travel not the agent. And, if that is the case, Why not just correct the problem? I've since tried calling only to be on hold for an half an hour only to be told that there was no supervisor for me to talk to but someone would contact me within 24hrs.
The travel time on their website still had and 3 hour difference from the Airline's website flight times for the same flight numbers. I've cruised with Royal Caribbean before and had not had a problem but their Choice Air department is a huge problem. Take it from me and DO NOT USE.
More Reviews on Royal Caribbean: