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Cherry Hill Classic Cars - Jaguar/Saab Complaint - Cherry Hill Classic Cars Dealership are Liars, Cheaters & Thieves

Review by ClassicCarLvr on 2010-06-15
CHERRY HILL, NEW JERSEY -- My husband saw a Jaguar online that was available for purchase. He was going to purchase this car for my birthday. Their website advertised that this car was available. My husband contacted the dealer, Rob Russell and he confirmed that the car was available for purchase. He negotiated a price and commenced with the paperwork and obtained auto insurance coverage. Mr. Russell contacted my husband after the paperwork was commenced and insurance was paid for to state that someone else had walked into the dealership and bought the vehicle that we just purchased while he was out to lunch. Mr. Russell has not offered us any compensation for time and money wasted nor has he tried to find us another vehicle. We contacted the GM, Mr. Renteria but he was unhelpful and aloof. He made excuses for Mr. Russell's actions and offered us no recourse. We entered into a deal in good faith with Mr. Russell and Cherry Hill Classic Cars Jaguar but they did not act honorably nor did they act in good faith. Their business practices are questionable at best and they should be exposed for their lack of professionalism. They claim to be the best Jaguar dealership in Cherry Hill NJ and to possess excellent customer service. Well, I can tell you that based on our experiences with Cherry Hill Classic Cars Jaguar/Saab, their claims are empty and vacuous promises.

DO NOT DO BUSINESS WITH ROB RUSSELL AND MIKE RENTERIA FROM CHERRY HILL CLASSIC CARS. THEY CAN NOT BE TRUSTED!
2000 rt 700 p o box 4310 cherry hill nj 08003 856-424-9047/877-229-9717.
Comments:5 Replies - Latest reply on 2010-06-17
Posted by MDSasquatch on 2010-06-15:
you were probably spared a butt-load of headache, they probably did you a favor
Posted by PepperElf on 2010-06-15:
i'm not sure if they're liable to pay you compensation
just a total refund for everything you paid for

though if you paid for the insurance, ... if you don't get your money back on that, i would indeed seek a lawyer's advice
Posted by ClassicCarLvr on 2010-06-16:
The dealership sold the same car TWICE! VERY DISREPUTABLE PRACTICES!
Posted by rlwpromo on 2010-06-16:
Thanks for your post ClassicCarLvr! I will never buy another car from them and I took down my JaguarClassicCarsSucks.com A year of bad publicity was worth the $10 dollars to start the Domain and have it come up in google searches.

I am sorry that you too were taken advantage of by this dealership, but hopefully we can stop someone else from making the same mistake.

Thanks,

Rob
Posted by ClassicCarLvr on 2010-06-17:
Documents were signed and sealed. Deposits were made and car was being prepared to be shipped.

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