College Works Painting Tucson Branch Complaint - Shoddy Management, Poor work Ethic
TUCSON, ARIZONA -- I am writing because I am terribly disappointed and angry. We met the representatives for College Works Painting at the SAHBA Home Show in Tucson, Arizona in April, 2010. The young men were friendly, and personable, so we gave your name for them to contact us re: possibly getting our house painted.
Anthony and Joe came to our house for an interview, and they were pleasant, and seemed knowledgeable, gave us a spiel about how they wanted the customers to be happy, while working to learn the management skills they would need over time to run their own businesses. We felt that it would be nice to get experience, while getting our home looking better.
We reviewed the contract, made selections, and decided to sign (my husband signed) and we gave him a down payment check, with plans made for the work to start in early June. On June 6, Anthony delivered some of the equipment, and they were to start work on Monday the 8th, at 6:00 AM. That morning, 2 young men showed up as scheduled, ready to work--but they had no information about the job to be done, colors to be used, etc. They started the prep, and within an hour, they were out of supplies, so they called Anthony for more. He did not show up for over 2 hours with 1 5 gallon can of paint. That was gone very quickly, and the workers were told that they had to get the job done so they could go get another one started. With no caulk, preparation was not being done, as Anthony had gone all the way to Ina for a tube of caulk. We live in Southwest Tucson. One of the workers finally got frustrated and started painting without the wall being prepared. The wind was blowing hard that day, and the sprayer did not have a regulator on it, thus, creating "gobs" of overspray everywhere.
My husband caught it later.
The second day, only one worker came, and he was only going to paint the Fascia, but we showed him the sloppy work, so he started doing everything that he needed to do to make things better. Unfortunately, the metal screen door on the east side of the house which had been painted, looked horrible, had great big globs of paint and the holes on the screen were sealed. The house door has big streaks of pain, and we will have to paint it over. The contract stipulated that drop cloths would be used, none were. There is overspray all over our decking, and flooring, and paint strippings from scraping are allover as well. There are cigarret butts all over the yard. Anthony saw the shoddy work, and he came by twice that day, wanting the remainder of his payment, but my husband would not give it to him until the job was completed, as stipulated on the contract. When he showed Anthony the doors with the overspray, and paint globbed screens, he spoke to his manager, and they took $50.00 off the price---Whoop de do. It is going to take more than that to remove and repaint the screen doors, as well as the house doors.
In reality, my husband accepted the deal only because he was not feeling well, was burning up with fever, and could hardly function. I was at work, came home to find the mess. My complaint is that the management, those above Anthony, Anthony as the student intern, have no consideration for doing what they claim, and the contract protects them really well. Money is the object, and the work was not worth what was done--10 gallons of paint, and 1 gallon of another color is worth much less than the amount of money that we will have to spend to "fix" the mess.
If I had read these reviews, we would never have contracted with them, and they certainly will not get any referrals from us. Even if the Student Interns are getting experience, the method through which they are getting it is unscrupulous, and totally a scam!!. Please, if you are considering using this company, DON'T. They have no conscience, and consideration for homeowners who work hard to save for payment, and end up getting lousy service. We did not complain to the company because after reading reviews, we figured we would have to end up paying more fees, which would have only angered us more---so we figure if others can read about our and other's experiences, we gain more from it. Thank You for posting.