Hughesnet Informative - Satellite internet: the least desirable fast internet but may be your best choice
GERMANTOWN, MARYLAND -- I've had Hughesnet about a couple of years. I purchased the 7000s system on Ebay and installed it myself. Had to have the installer certify it and turn it on. Mine is a little longer run that most installs so I have boosters in the xmit and transmit lines. Most of the times the system functions good but there are some problems that come with satellite internet or Hughesnet that you need to think about before you go this route. First off satellite internet is expensive. Expensive for Hughesnet and they pass the expense on to us. Typically, you can get the very best DSL from AT&T for $40 and it will be twice as fast as satellite. And if cable TV is available, it is about 4 - 6 times faster than DSL. But if you live rural, all you have may be dial-up or satellite. Oh I forgot about wireless. Its great but you only get 5 GB/ month so I would be be buying 3 contracts to equal my 425MB or about $180 so thats double my cost.
Back to Hughnet/ satellite problems:
1. My worst complaint is during 3:30 PM and 10:30PM CST my system is so slow that my dial-up is actually faster. I expect that Hughesnet has over sold the service to fill up all the transponders and make the money to be in business. I thought I was going to give up my dial-up when I went to Hughesnet but because of their problems, I've decided to keep it.
2. Ever few weeks or may a month or 2, my modem will go down and I'll have to call the support people in India. They are excellent! yes, sometimes a little hard to understand but they have a procedure they follow before they send it to the US team. But you have to wait 2 days before you'll hear from them and sometimes you get up in the morning and the modem is working again. Just as if Hughesnet had turned it off and now turned it back on. May be you'll hear from the US Technicians or may be not. So far I've only got a call about half the time but then on those times my modem was working again. But it still cost me 2 days of being down. So if you want reliable service, keep your dial-up as a backup! Oh my problems have NEVER been with my home equipment - the modem and the uplink dish and cables, etc. My problems have always been with Hughesnet's satellite. Power to the satellite transponders or what ever but not on my end.
Advice: Do not use satellite internet unless its your last available choice. If there is anything else available, check it out because its expensive. 1/2 speed of DSL at 2X Cost. Not reliable - may be down tomorrow and its not your problem but a technician has to come to your home and point the dish to a new satellite and guess what! you get to pay for that. Not your fault, not your problem, its Hughesnet's but you get to pay.
I've tried to paint a picture of how my service is with this company and I am actually trying to be fair. I know it casts them a hugh amount of money to launch a sattellite and it must be hard to be a satellite business but poor service has also tainted my views.
Best wishes reader!
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