Commerce Bank Complaint - Online system misleading - 'courtesy' fees (overdraft) unfair business practice
OLATHE, KANSAS -- The commerce bank system tracks debit and Visa transactions as they occur. Visa transactions are listed as 'holds' on the account. If your balance is below the 'hold' amount pending IT WILL STILL LET YOU SPEND MONEY even if you have overdraft protection turned off. In my case I purchased 2 sodas that put me a few dollars in the hole - this based on a 'hold' that is not readily shown on the online banking without clicking the tiny mysterious links on the POSITIVE account balance on that day. The hold is totally ignored and you have access to the full amount without the hold withheld. Their system KNOWS about the hold but lets you spend the money anyway. Each time a transaction occurs in this case you will be charged $33!!!! This happened 8 times to me in a few days.... I had spent less than $40 on various things and had to pay close to $300 because of the 'courtesy' fees that Commerce Bank charges. Their system is misleading, purposefully inaccurate and the toll-free agents and local bank managers are blissfully unaware or ignore this reality and are of no assistance. DO NOT USE COMMERCE BANK - YOU WILL QUICKLY LOSE MONEY if you have smaller balances in your accounts (like most people nowadays). DO NOT TRUST!!!
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