Ashley Furniture Compliment - Awesome Experience With Ashley Furniture
I had an awesome experience with Ashley Furniture! I can't understand all the negative reviews, except I think most people that take the time to write, do so because they are very upset!
I bought my mom's furniture in Austin Texas, but it was shipped out of Houston, where mom lives. I chose the Lily/Caramel set, but after it was delivered, I quickly realized that we were not going to be happy with the wear and durability, as the fabric was chennile. I called Ashley within a week and told them I'd like to do a re-selection.
It took me a few weeks to get to the store, re-select a new set and a few more weeks to have the furniture delivered, but everyone I dealt with, from Customer Service to the store personnel in both Austin and Houston, were fantastic, professional, and very understanding.
I had no problems returning the set we did not like (Ashley stood behind their 30 day guarantee) and we kept the furniture until the new furniture could be delivered. The delivery guys were terrific, and I understood that they were late because they had other deliveries ahead of us! Things happen, and customers should understand that sometimes there are issues at the warehouse or at other customers homes that can cause late delivery.
We love the new set we chose, and I would highly recommend Ashley to everyone! Don't be afraid. Their quality is good, and customer service is too.